Service desk Full-time Job

A Service Desk Analyst for freshers is a customer-focused role responsible for providing technical support and resolving technical issues for clients over the phone, email, or chat. The key responsibilities for this role typically include:

1. Responding to technical support requests from clients and providing first-level support 2. Troubleshooting and resolving technical issues, such as software and hardware problems, network issues, and printing problems 3. Documenting customer interactions and problems in a ticketing system 4. Escalating complex technical issues to higher-level support teams 5. Maintaining a high level of customer service and building positive relationships with clients 6. Keeping up-to-date with new technologies and products to enhance support capabilities

This role is suitable for candidates who have strong problem-solving skills, excellent communication skills, and a basic understanding of computer hardware and software. A bachelor's degree in computer science or a related field is usually preferred, but not required.