Technical Analyst I, Information Technology, Dell Medical School Full-time Job

Job Posting Title:Technical Analyst I, Information Technology, Dell Medical School----Hiring Department:Dell Medical School----Position Open To:All Applicants----Weekly Scheduled Hours:40----FLSA Status:Non-Exempt----Earliest Start Date:Immediately----Position Duration:Expected to Continue----Location:UT MAIN CAMPUS----Job Details:General NotesMust be able to work demanding hours when required. Includes nights, weekends and holidays. Must be available for 24x7 support as assigned. Hours will be discussed during interview.ResponsibilitiesInstalls and repairs equipment and software per IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products.Responds to and resolves inquiries and requests for assistance with computer systems, and provides a superior customer support experience for Dell Medical School users.Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed.Logs and tracks problems in Service Now.Performs school-based moves, adds, and changes as needed.Maintains documentation for each incident or request, and escalates complex problems to the next level of support.Aids and trains users on school technology.Performs preventative maintenance.Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software.Effectively works with customers, Service Desk and Technical Services personnel.Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance.Maintains and protects confidentiality with regard to all aspects of patient care and employee information.Coordinates front line support of Audio/Visual equipment including video conferencing, video capturing and other technologies.Identifies and documents faults and failures within complex Audio/Visual systems.Assists with troubleshooting and minor repairs of various technology equipment, consisting of but not limited to laptops, projectors, microphones and cabling.Assists with technical walkthroughs.Forms productive relationships with internal customers by listening, clarifying, and responding effectively.Cooperates with and works effectively with Information Services colleagues.Other duties as required to meet organizational goals and objectives.Required QualificationsHigh School Diploma/GED and two (2) years of relevant experience or an Associate's Degree and limited experience. The Dell Medical School is especially interested in qualified candidates who can contribute to diversity and excellence within the learning health system. At the Dell Medical School we strive to create a vital, inclusive health ecosystem. To ensure alignment, we follow these fundamental values: . Relevant education and experience may be substituted as appropriate.Preferred QualificationsBasic certification in A+ and Microsoft Products.Driving RequiredThis job requires a class "C" operator's driver's license and proof of auto insurance. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident.Salary Range$33,492 + depending on qualificationsWorking ConditionsMay work around standard office conditions. Repetitive use of a keyboard at a workstation. Work performed on concurrent multiple projects under pressure of rigid deadlines and/or time limitations. Demanding hours when required. Includes nights, weekends and holidays. Must be available for 24x7 support as assigned. Driving offsite to multiple locations.Work ShiftVariable. Work schedule will be discussed during interview.Required MaterialsResume/CV3 work references with their contact information; at least one reference should be from a supervisorLetter of interestImportantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.----Employment Eligibility:Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.----Retirement Plan Eligibility:The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.----Background Checks:A criminal history background check will be required for finalist(s) under consideration for this position.----Equal Opportunity Employer:The University of Texas at Austin, as an ,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.----Pay Transparency:The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.----Employment Eligibility Verification:If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.----E-Verify:The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: ----Compliance:Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in .The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.