Customer Operations-Analyst-Transaction Processing Full-time Job

Responsibilities

Interaction with Techs in the field to provide them with real-time support Checking status of services on account in diagnostic tools Ensure to take appropriate steps to resolve customer's problems Troubleshooting of technical issues related to customer’s services Tier 1.5 support Communicate effectively and close looping with the client in case of observations Updating status in internal as well as client tools Meet process expectations with high-quality standards and adherence to SLAs Candidate shall adhere to the information security requirements