Cisco Voice Engineer Full-time Job

Job Description Posting End Date:November 11, 2022Employee Type:Regular-Full timeUnion/Non: This is a non-union positionTo keep our business humming, were consistently on the lookout for hardworking professionals to join our team and are excited to welcome an Advisor TIS Collaboration Services into the organization! Have you operated and supported design and implemented Cisco infrastructure to provide voice, video, and contact center services? If so, then we are excited to hear from you! What you will do:Provides day to day operational technical support for the delivery of voice, video, and contact center services to Enbridge, including 24 hour on-call support.Manages the team queue to ensure timely resolution of Network telephony problems by applying standard troubleshooting proceduresPerforms initial telephony technology evaluation and pre-implementation testing of hardware and software.Implements telephony POC designs into full-scale production systems involving configuration and deployment of Enterprise Cisco VoIP/Video Unified Communications and Contact Center PlatformsDevelops and builds network design documentation and diagrams of telephony infrastructureProvides technical consulting services on VoIP and Video technology to business clientsProject manages small, medium, and large-scale IT Voice and Video projectsProvides IT Telecom contract and vendor management services; liase with service providersCommunicates written and verbal technicaltopics and situations effectively to both technical and non-technical audienceWho you are:You have:A College/University Degree in IT, Computer Science, or related field5+ years hands on experience with Cisco Contact Centre/Call Recording, Cisco Network/IP Telephony administration and support along with 5+ years working knowledge of Cisco Unified Communications PortfolioYou can:Be hands on with Service ticketing tools such as ServiceNowShow strong analytical and advanced troubleshooting skills while also being client-centric, professional, friendly, and courteousYou are:A self-starter who can manage expectations with customersAn excellent written and verbal communicatorThe following are considered assets:CCNA/CCNP-Data or Voice CertificationCisco Contact Center Certification (UCCX)Working Conditions:Work performed in typical office environmentEnbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge's FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options. #LI-Hybrid #topemployerPhysical Requirements include but are not limited to:Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.Mental Requirements (Both Field & Office) include but are not limited to:Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer.We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting .Information For Applicants:Applications can be submitted via our online recruiting system only.We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.Final candidates for this position may be required to undergo a security screening, including a criminal records check.To learn more about us, visit Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.  Read More