Technical Consulting Engineer - Web Security Full-time Job

Job Description What you'll doCisco Customer Experience (CX) is a compelling reason for our customer to repeatedly choose Cisco. Through constant innovation and a dedication to customer success, we continue to lead the industry in collaborative support across all solutions and technologies. With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology expertise are second to none. Career growth options will be BOLD, as we realize our vision to become the #1 IT Company in the world. Make an impact with us!WHO YOU'LL WORK WITHThe Cloud Web Security support team delivers outstanding technical consulting and support to a large portion of Cisco's customer base. Our vision is to drive customer dedication through compelling support experience, and our team does this every single day by solving sophisticated, confusing, and often groundbreaking network security problems. Do you have what it takes to innovate with us and make a difference in the constant fight for secure networking?WHO YOU AREYou are able to review customer data in the form of network topologies, and crash, log, or other device files to seek out anomaliesDeliver solutions that lead to problem resolution or mitigation with a high level of customer satisfactionYou're able to listen, accept, and follow direction from more senior engineers.You can effectively engage resources outside your team to further the troubleshooting and resolution of issues which may include other technical support engineers, account teams, partners, and development engineers.You enjoy providing leadership and training to other members of your team but also know how to take guidance.Minimum RequirementsYou've achieved a Bachelors in a technical field (CS/CE/EE preferred) and have 4+ years of experience in network supportYou have 3+ years' experience and a real passion for supporting network security productsYou're experienced at solving sophisticated networking issues and have a superb grasp of fundamental networking theoryLinux Administration/FreeBSDSophisticated Wireshark analysisWeb Proxy support experienceAbility to troubleshoot sophisticated scenarios on Cisco Web Security Appliance (WSA) and Cisco Defense Orchestrator (CDO)Desired SkillsPython Programming or other scripting experienceCCNA Security or CCNP SecurityStrong foundations and hand-on experience configuring and troubleshooting Cisco Security productsWhy Cisco#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!   Read More