Technical Services Manager, Dell Medical School Full-time Job

Job Posting Title:Technical Services Manager, Dell Medical School----Hiring Department:Dell Medical School----Position Open To:All Applicants----Weekly Scheduled Hours:40----FLSA Status:Exempt----Earliest Start Date:Immediately----Position Duration:Expected to Continue----Location:AUSTIN, TX----Job Details:General NotesThe mission of the Dell Medical School (DMS) is to revolutionize how people get and stay healthy. The DevSecOps team within DMS IT supports the entire Dell Medical School and the community we serve to create useful, secure, user-friendly applications covering work being done in clinical, research, graduate and undergraduate medical educational, and community outreach domains.ResponsibilitiesLead a high functioning team with minimal direction.Balance technology needs with business, customers' needs and demands.Lead initiatives, as defined by leadership, to improve efficiency, embrace new technologies, and improve our overall security, system administration and/or support processes.Manage the process of evaluating our tools and migrating applications, databases data to cloud-based systems wherever necessary.Evaluate and recommend new technologies for domains based upon business value drivers and return on investment; drives new technologies towards implementation and adoption.Lead the deep dive analysis of all vendor certified platforms and document in all technical aspects.Escalate issues and risks, and their business impact in a timely manner with proposed mitigation. Actively seek and remove impediments to team success regardless of where they originate.Plan and manage large scale technical projects; Responsible for independent evaluation, selection, substantial adaptation, and modification of standard techniques, procedures, and criteria.Manage and improve Information Technology Infrastructure Library (ITIL)-based processes used to support technical solutions: Incident Management, Requests Fulfilment, Change Management, Problem Management and other policies and standards as needed.Perform other related duties as assigned.Required QualificationsBachelor's degree plus eight (8) years of progressive IT experience including a minimum of five (5) years of direct experience leading a team of technical resources, including recruitment, administrative, performance and resource planning and delivering enterprise solutions and five (3) years of experience with Applications, DevOps, or Cloud. Demonstrated Technical ability. Demonstrated ability to lead a high functioning team with minimal direction. Must be willing to work with the architects and engineers in rolling up the sleeves but have the ability to quickly interface with leadership and manage vertically as well as horizontally. Strong interpersonal and leadership skills. Excellent written and verbal communication skills. Ability to communicate complex technical issues to non-technical audience. Comprehensive knowledge of hardware, software, application, process, and systems engineering. Project and program management planning and organizational skills. Ability to lead technical evaluations and conduct R&D in emerging technologies. Demonstrable ability to manage several projects concurrently. The Dell Medical School is especially interested in qualified candidates who can contribute to diversity and excellence within the learning health system. At the Dell Medical School we strive to create a vital, inclusive health ecosystem. To ensure alignment, we follow these fundamental values: . Relevant education and experience may be substituted as appropriate.Preferred QualificationsKnowledge of healthcare interoperability resources such as HL7, FHIR and APIs. Awareness of how to properly handle sensitive data, such as Protected Health Information (PHI), and adhere to HIPAA, FERPA, Common Rule, and other regulations. Familiarity with academic, biomedical, clinical, or health research. Experience with Electronic Health Record (EHR) components including, but not limited to: Revenue Cycle, HIM, Population Health, EMPI, Enterprise Reporting/Analytics, mobile applications, middleware,etc. Broad knowledge of LAN, WAN, voice and video technologies e.g., routers, switches, load balancers, firewalls, network and routing protocols, SDN, DNS, VoIP and their related traffic patterns. Broad knowledge of staple IT technologies e.g., operating systems, servers, virtualization, storage, software development, and their related impacts as it pertains to network resources. Able to demonstrate detailed understanding of architecture principles and methods, technology and standards. Experienced with implementing and maintaining SOC2, ISO, HIPAA, SSAE16 and other compliance standards.Salary Range$90,000 + depending on qualificationsWorking ConditionsMay work around standard office conditions.Repetitive use of a keyboard at a workstation.Use of manual dexterity.Required MaterialsResume/CV3 work references with their contact information; at least one reference should be from a supervisorLetter of interestImportantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.----Employment Eligibility:Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.----Retirement Plan Eligibility:The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.----Background Checks:A criminal history background check will be required for finalist(s) under consideration for this position.----Equal Opportunity Employer:The University of Texas at Austin, as an ,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.----Pay Transparency:The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.----Employment Eligibility Verification:If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.----E-Verify:The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: [PDF] [PDF] [PDF] [PDF]----Compliance:Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in .The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the or obtain a copy at University Compliance Services, 1616 Guadalupe, Suite UTA 2.206, Austin, TX 78701.