Technical Consulting Engineer - Firewall/Firepower (1384688) Full-time Job

Job Description Candidates must live in the United States.Why You'll Love CiscoWe change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.What You'll DoYou will be part of Cisco's Firepower Security technology team consists of the industry's brightest minds; developing and deploying today's most advanced Internet technologies. You'll gain insight on the detailed functionality of Cisco products and partners with all distributed elements of the service chain.You will provide 2nd/3rd level technical support for Firepower Security technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineersYou can apply your analytical skills and technical knowledge to take on product and network problems of moderate to high complexity.You will also provide technology/product training and intellectual property material as requiredYou'll act as focal point for large account network problem resolution.You can effectively utilize moderate to complex lab setups to recreate and solve problems.Cisco Services strives to create value for Cisco customers by providing outcomes that solve key business problems. We do this through a focus on driving growth in our current portfolio while investing in new business models that create lasting differentiation for Customers, Partners, Employees and Shareholders.Roles and Responsibilities:Provide technical support for Cisco security products to Cisco customers, partners, account teams, and other internal technical support teams.Handle a wide variety of technical support problems-from simple application or network configuration fixes to extremely complex troubleshooting and problem resolution.Utilize moderate to complex lab setups to recreate and solve problems.Submit complete and correct defect reports with collaboration and supervision.Work with minimal supervision and exercise judgment within defined procedures to determine appropriate action.Collaborate with other TAC engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved.Who You AreTechnical Qualifications:You have fundamental working knowledge of the networking industry, products and protocols. Some level of experience is preferred in at least two of the following network security products, protocols, and solutions:Cisco Adaptive Security Appliance (ASA) firewalls & vASAFTD, Firepower, FMCCisco IOS Firewall (Zone-Based Firewall), ClusteringCisco Security Manager (CSM)Linux, UnixWireshark and other tools for TCP/IP packet capture analysisServer and appliance virtualization using VMWare, MS Hyper-V, and KVMPython, Perl, Bash scripting skills would be an added advantageDesired Skills:BS in a technical field (such as CS, EE, IT) or equivalent plus 3-5 years related experience.Experience designing, deploying, configuring, supporting, troubleshooting, and debugging networks.CCNP, CCNP Security, or CCIE Certification desired/preferredWho You'll Work WithThe Global Technical Center, Americas provides both premium and highly technical support to customers in the Americas Region. Through collaborative tools, Intellectual Capital and world-class technical expertise, we deliver hardware and software solutions to our most critical customers. As hybrid cloud enables more choice in consumption models and addresses real business outcomes on top of infrastructure availability needs, the technical experts in GTC Americas are also evolving - to customer-centric, software-knowledgeable innovators, leveraging scripting, software and traditional network engineering troubleshooting methodologies.You will be the front-line defense for Cisco's Customers supporting our 24/7 business model. This may require you to potentially work an alternative shift schedule of 4x10 (Sunday, Monday, Tuesday, Wednesday) and or 3x12 (Thursday, Friday, Saturday), additional Weekend Day, etc.) In a rotational setup.Why CiscoWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #LI-ER1  Read More