Technical Analyst II, Information Technology, Dell Medical School Full-time Job

Job Posting Title:Technical Analyst II, Information Technology, Dell Medical School----Hiring Department:Dell Medical School----Position Open To:All Applicants----Weekly Scheduled Hours:40----FLSA Status:Non-Exempt----Earliest Start Date:Immediately----Position Duration:Expected to Continue----Location:UT MAIN CAMPUS----Job Details:General NotesMust be able to work demanding hours when required. Includes nights, weekends and holidays. Must be available for 24x7 support as assigned. Hours will be discussed during interview.PurposeUnder direct to general supervision, responsible for installing, configuring, maintaining, upgrading, and supporting IT systems that meet Dell Medical School business requirements. The Technical Analyst supports Dell Medical School equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. The Technical Analyst adheres to and supports Dell Medical School policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment, A/V equipment and software.ResponsibilitiesInstall and repair equipment and software per IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products.Respond to and resolve inquiries and requests for assistance with computer systems, and provide a superior customer support experience for Dell Medical School users.Analyze and provide hands-on support for simple to moderate inquiries. Determine appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed.Log and track problems in Service Now.Perform school-based moves, adds, and changes as needed.Maintain documentation for each incident or request, and escalates complex problems to the next level of support.Aid and train users on school technology.Perform preventative maintenance.Recommend process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software.Effectively work with customers, Service Desk and Technical Services personnel.Participate in meetings, committees and continuing education to improve individual, departmental and organizational performance.Maintain and protect confidentiality with regard to all aspects of patient care and employee information.Mentor junior staff and work to develop the collective team towards more mature processes and technology discipline.Administer and monitor the performance of assigned discipline technologies, performing required maintenance and upgrades as appropriate.Provide ongoing support and troubleshooting for assigned discipline technologies.Participate in infrastructure planning and implementation, providing insight into the future of their discipline technologies.Promote standards and support migration efforts to the future infrastructure.May act as key resource for a project team.Analyze a chain of events and applies knowledge following established procedures.Participate in design, contributing insights and ideas.Help formulate project scope and objectives.Successfully troubleshoot most applications problems independently.Responsible for writing fundamental documentation in a clear, concise manner, adhering to standards.Coordinate front line support of Audio/Visual equipment including video conferencing, video capturing and other technologies.Identify and document faults and failures within complex Audio/Visual systems.Assist with troubleshooting and minor repairs of various technology equipment, consisting of but not limited to laptops, projectors, microphones and cabling.Assists with technical walkthroughs and event support.Other duties as required to meet organizational goals and objectives.Required QualificationsHigh School Diploma/GED and 3 years of relevant experience or an Associate's Degree and one year of experience. The Dell Medical School is especially interested in qualified candidates who can contribute to diversity and excellence within the learning health system. At the Dell Medical School we strive to create a vital, inclusive health ecosystem. To ensure alignment, we follow these fundamental values: . Preferred QualificationsBasic certification in A+ and Microsoft Products. Athena experience. Bachelor's Degree in information systems or healthcare related field.Driving RequiredThis job requires a class "C" operator's driver's license and proof of auto insurance. The applicant selected must provide a current three-year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident.Salary Range$38,492 + depending on qualificationsWorking ConditionsMay work around standard office conditions. Repetitive use of a keyboard at a workstation. Work performed on concurrent multiple projects under pressure of rigid deadlines and/or time limitations. Demanding hours when required. Includes nights, weekends and holidays. Must be available for 24x7 support as assigned. Lifting objects, bending, kneeling, walking, standing.Driving offsite to multiple locations.Work ShiftVariable. Work schedule will be discussed during interview.Required MaterialsResume/CV3 work references with their contact information; at least one reference should be from a supervisorLetter of interestImportantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.----Employment Eligibility:Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.----Retirement Plan Eligibility:The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.----Background Checks:A criminal history background check will be required for finalist(s) under consideration for this position.----Equal Opportunity Employer:The University of Texas at Austin, as an ,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.----Pay Transparency:The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.----Employment Eligibility Verification:If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.----E-Verify:The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: [PDF] [PDF] [PDF] [PDF]----Compliance:Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in .The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the or obtain a copy at University Compliance Services, 1616 Guadalupe, Suite UTA 2.206, Austin, TX 78701.