Systems Engineer - IT Service Management Full-time Job

Knowledge of relevant applications and tools specific to Service Desk. Knowledge and hands on experience of Microsoft office Applications & System software (i.e. operating systems, utilities), Answer calls professionally and provide Technical knowledge/expertise to support technical help related queries and trouble shooting. Knowledge in providing remote support for Laptops / Desktops / LAN Issues / Printer Configuration etc. Knowledge of relevant applications and tools specific to Service Desk. Knowledge and hands on experience of Microsoft office Applications & System software (i.e. operating systems, utilities), Should have good knowledge in Active Directory, Antivirus, Imaging, Patch Management solutions. Knowledge on resolving Issues for Internet related applications such as email clients and web browsers and Office Suites such as Microsoft O365. Knowledge on configuring Mobile devices such as IOS, Android devices Should be having good understanding on ITIL framework (IT reporting metrics/MIS) and create different reports as per the framework. Should be flexible to work in different shift timings