Solution Support Engineer Full-time Job

EXPECTATIONS AND TASKS

Among other responsibilities, you should expect to do many of the following: Investigates, analyze complex, real world, unique problems; and resolve critical system issues. Think independently and apply effective problem-solving skills. Technical problem solving and root cause analysis on various complex environments, operating systems, platforms, and databases. Recommend known technical solutions and develop workarounds for corrective action. Properly document communications and actions for customer issues in our CRM system. Use SAP and third-party tools to diagnose problems directly on customer systems. Contribute regularly to the internal and external Knowledge Base. Participate in After Hours Support & Weekend shifts as scheduled. Master SAP software that is being used by industries, governments and multinational companies. Join the global SAP Family and become an ambassador for the Support Organization.