Global IT Help Desk Support Full-time Job

Global IT Help Desk Support

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About the role:

· Perform initial problem determination (Level 1 support) with related hardware, software, and services support

· Provide technical advice / guidance / troubleshooting / support to B2B end users within specified SLAs

· Handle service entitlement failures associated with requests for in-scope services

· Assigning records to other support groups, as required.

· Performing the role as the account's advocate when dealing with other support / resolver groups

· Initiating service outage procedures as required

· Action requests for password resets and manage the requests to satisfactory completion

Mandatory:

Excellent communication skills – Very important Graduation Mandatory Basic Technical knowledge Troubleshooting Rotational Shift 24 7 Candidate should be vaccinated Work from Office – Bangalore, Hyderabad, Gurgaon