Solution Support Engineer - Java/SQL Full-time Job

The Technical Support Engineer delivers an exceptional customer experience by:

Using knowledge of SQL and Java to troubleshoot and resolve issues Focusing on customer service, including frequent, high quality communication Provide direct technical assistance with customers via Service Now[SNOW] Own and manage concurrent cases in a ticketing system Provide ongoing and timely communication to customers regarding the status of their issues Troubleshoot customer issues to resolution Create internal/external content for SAP Ariba’s User Community and internal knowledgebase Collaborate with and develop strong working relationships with cross-functional, global teams Liaise with customers and Product Engineering/Management to identify, prioritize, and resolve reported system defects Provide on-call support during evenings and weekends as required by a rotational schedule Demonstrate a high level of expertise with product functionality; continue developing core product skill set as new innovations are released Ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible All other duties as assigned