Network Virtualization Engineer Full-time Job

Mentor and provide training to other technical GS staff in Network troubleshooting topics.

Own and drive the Customer Experience throughout the lifecycle of the Service Request to resolution.

Resolve all Technical issues through diligent research, reproduction, and troubleshooting.

Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems

Document all technical inquiries; develop and review content for knowledgebase.

Participate in testing alpha and beta products and provide feedback to Engineering.

Troubleshoot and engage with NSX Engineering on customer reported issues, including identifying viable workarounds.