Customer support representative Full-time Job

Responsibilities • Communicating with customers through various channels (email/chat) • Take ownership of the tickets and resolve the inquiry to customer’s expectations to deepen the relationship and achieve highest level of customer satisfaction • Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others • Keeping records of customer interactions, transactions, comments, and complaints. • Build rapport quickly with customers/clients and put them at ease • Proven high initiative and energy level with good influencing, decision-making and collaboration skills • Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.) • Keeping yourself updated on company products to effectively manage customer queries.

Requirements • Smart Graduates with excellent communication skills • 1 year to 3 years of experience working in customer support roles • Demonstrated ability to handle highly complex and manual queries, excel knowledge • Candidate with Corporate Card/Credit Card Servicing knowledge is preferred • Empathetic, organised, problem solver • Open to work in shifts (rotational day and night shifts).

Note: • This is full-time, work from an office opportunity based out of Bangalore. • No Cab facility will be provided but shift allowance will be provided