IT4B SAT Support Specialist Full-time Job

The SAT support specialist is the face of IT4B SAT team to the consultants and project managers. His job is to make sure incidents and service requests are addressed in a timely manner and the account teams can work Work Profile and key responsibilities. Execution of Service Operation working as 1st level on the service requests incidents On Offboarding for project team members. Responsible for delivering the Project IT Workplace. Responsible for workplace support Knowledge about applications projects services Account asset Management. Efficient handling of Service Desk tickets ensuring tasks are kept up to date and that support issues are resolved within SLA. Accurate documentation of all work and ensure measures are in place to allow others to pick up Adhere to ITIL best practices for incident change problem configuration and knowledge management Skills. Experience working in a service desk Experience working in a global organization Knowledge of IT service management ideally certified in ITIL. Basic Knowledge of IT operations and MS Office, Knowledge about Toolset Service Now Basic. Understanding of IT infrastructure technologies and service automation Independent structured team player Excellent user. communication skills Capable of being self managed.