IT Technology Services Associate Full-time Job

The Role

As an IT Technology Consultant, you will be responsible for:

Handling Incidents, Alerts, and Service Requests Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support. Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs Conceptual design, configuration, and administration of server landscapes with focus on Linux Operating systems Troubleshooting and resolving any hardware, OS, App and DB related issues that impact the business Managing daily operations ensuring high availability Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the rest of the team Coordination with international teams in global projects / crisis handling / de-escalation initiatives While cross-trained in all topic areas (Basis/application, OS and Database), you’ll specialize in one of these areas and own incidents and service requests closure end-to-end