Field Technical Support Consultant Full-time Job

Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.

Integrate technical knowledge and business understanding to create solutions for customer.

Mentor/consult with team members, other organizations, customers, and vendors on complex issues.

Act as a consultant in service delivery business, technology, industry or specific application.

Resolve technical and some business incidents independently.

Mentor/assist less-experienced team members on complex incidents.

Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.

Review support plan for business indicators and map to company service solutions.

Develop and grow assigned customer account relationships with complex and strategic accounts.

Act as trusted advisor in the consultant role for customer and company sales teams.

Design and deliver support solutions using specific industry knowledge and expertise; Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions.

Provide suggestions for operational efficiencies.

Create and deliver Value Based Delivery (VBD) account plans for assigned accounts.

Lead Customer Expectation management as part of escalation process.