Empathy and Health Promotion Caller, Health Ecosystems, Dell Medical School Full-time Job

Job Posting Title:Empathy and Health Promotion Caller, Health Ecosystems, Dell Medical School----Hiring Department:Dell Medical School----Position Open To:All Applicants----Weekly Scheduled Hours:40----FLSA Status:Non-Exempt----Earliest Start Date:Immediately----Position Duration:Expected to Continue Until Aug 31, 2023----Location:UT MAIN CAMPUS----Job Details:** See notes at bottom regarding application process **Do you love talking to and learning from the diverse experiences of other people? Do you have a special knack for listening to people and drawing out their thoughts and ideas? Do you believe that people want to and are able to improve their health, but just may need some extra support around other parts of life that get in the way?If you have answered yes to those questions, be a part of our team at Factor Health!Factor Health at Dell Medical School is a platform designed and created to deliver health outside healthcare settings. We are launching a new program within a research study, in which non-clinical, lay callers have regular phone conversations with Lone Star Circle of Care patients who have diabetes. Callers will engage participants with the primary goal of empathetic and authentic listening, eliciting conversation from the participant on topics of their choice. Callers will simultaneously listen for signs of health issues or declining health habits, and gently encourage and motivate participants to resolve these issues. Callers will track relevant information and escalate health issues as necessary. Because this program is part of a research study, adherence to protocol and data accuracy are of utmost importance.This is a remote temporary program specific position and will last for an estimated 7-10 months, not to exceed an end date of 08/31/23.8-19 hours a week; remote; flexible hours, may include nights and/or weekends.**Remote work: Pre-approval on state eligibility during the offer process will be required for remote work.ResponsibilitiesCall a panel of participants at set times each week to engage in conversation in an informal manner with the primary goal of learning about people's lives and providing empathetic, authentic listening where the participant feels heard and listened to while also supporting the participants self-management of diabetes.Build trusted relationship with participants treating all participants with respect, dignity and understanding.Follow study protocol procedures regarding scheduling phone calls and engaging participants on specific topics.Listen for potential concerns related to participants' health and well-being, and follow pre-defined escalation paths as necessary.Identify new resources to meet the needs of participants.Validate and document community resources in caller tool.Deliver information on community resources to participantsMaintain privacy and confidentiality of participants' health and other personal information.Take detailed call notes electronically to help with conversation continuity and collection of data for the purposes of the research study.Participate in reflections and other team conversations to help create culture of learning and support.Other related duties as assigned.Required QualificationsHigh school or GED equivalent or higher. Ability to communicate effectively over the phone. Ability to listen closely to learn about a person's life and what matters to them most. Ability to engage a wide variety of people with an array of conversations styles, including those that may be reticent to talk or slow to participate in conversation. Demonstrated commitment and passion in service to others, whether in your family, community or public service. Experience interacting with & understanding of vulnerable populations and people from diverse backgrounds or a clear openness in doing so. Reliable; attention to detail; comfortable using a computer. Works well independently. Strong time management skill. The Dell Medical School is especially interested in qualified candidates who can contribute to diversity and excellence within the learning health system. At the Dell Medical School we strive to create a vital, inclusive health ecosystem. To ensure alignment, we follow these fundamental values: https://dellmed.utexas.edu/culture. Relevant education and experience may be substituted as appropriate.Preferred QualificationsExperience supporting family members, friends, or community members in chronic disease management. Bilingual in Spanish, Vietnamese, or Arabic a plus. Able to work some nights and/or weekends.Salary Range$20/HourWorking ConditionsUsual office environment.Pre-approval on state eligibility during the offer process will be required for remote work. Remote work will require reliable internet access and a suitable workspace free from distractions. Required MaterialsResume/CV3 work references with their contact information; at least one reference should be from a supervisorLetter of interestNon-licensed people with passion in helping others welcome to apply.Please include answers to the following questions as part of your Letter of Interest.What draws you to this work?Think of a time you have helped a friend, loved one, or colleague through a difficult time. What type of support or advice do you think was helpful? Not helpful?What is your experience interacting with people from diverse backgrounds (including different racial and ethnic backgrounds, socioeconomic backgrounds, sexual orientation, gender, religion, etc.)? How do you find common ground with people who are different from you?More about Factor Health: We find the right partners to build replicable, scalable programs addressing social drivers of health for specific populations. Through rigorous research trials, we test the programs to ensure that we have built an intervention that delivers relevant health improvement in required magnitude while we work with the healthcare payers on pathways to payment, once we demonstrate impact in a measurable way. Learn more at Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.----Employment Eligibility:Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.----Retirement Plan Eligibility:The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.----Background Checks:A criminal history background check will be required for finalist(s) under consideration for this position.----Equal Opportunity Employer:The University of Texas at Austin, as an ,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.----Pay Transparency:The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.----Employment Eligibility Verification:If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.----E-Verify:The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: [PDF] [PDF] [PDF] [PDF]----Compliance:Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in .The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the or obtain a copy at University Compliance Services, 1616 Guadalupe, Suite UTA 2.206, Austin, TX 78701.