Customer Support Representative Full-time Job

Essential Duties and Responsibilities:

Act as a product and community building expert for customers Triage incoming requests and spot trends in customer issues to flag for the wider team Identify, reproduce, and document bugs for our engineering teams Own customer issues through to resolution - including troubleshooting, testing, and communicating between internal and external teams Effectively resolve customer enquiries in a considerate, accurate, and timely manner. Identify customer experience and operational improvements that drive efficiency as we grow and scale such as writing and maintaining internal documentation