Customer Success Specialist Full-time Job

RESPONSIBILITIES: Own overall technical implementation and relationship with assigned customers Increase adoption, training, best practices, feature requests Establish a trusted/strategic technical advisor relationship with each assigned client and drive continued integration of our products and services into the customer vulnerability management program Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. Responsible for maintaining customer satisfaction levels necessary to ensure renewal Advocate customer technical needs/issues cross-departmentally. Maintain deep technical competence on the platform and provide both basic and advance training sessions for customers. Facilitate integration of Kenna into overall workflow in customer environments including operation with ticketing, compliance and asset management solutions (may require Kenna API scripting). Analyze and provide data to the product and engineering organizations to enable effective decision-making and prioritization.