CMDB Engineer Full-time Job

Develops and implements configuration and asset management standards policies and procedures Manages the population of the CMDB owns and manages the CMDB central libraries tools and data integrity ensures CMDB data is current and accurate Ensures the process by which relationships are created and updated in the CMDB such as key IT and business services and applications to servers and databases Understands best practices and determines optimised procedures for updating CI data including the use of automated processes discovery tools integrations with other data sources and manual input processes as necessary Develop and implement best practice standards policies and procedures for planning recording monitoring and the maintenance of software and hardware assets Ensures that the success metrics and monitoring of Configuration Management and Asset Management processes are adhered to Accountable for report generation including configuration status license consumption license entitlement warranty and other IT asset reporting Provides coaching and conducts training for CMDB stakeholders to ensure appropriate understanding of the Configuration and Asset Management system and its relationship to Change Management and other key IT processes Supports other IT process owners and functional areas e g Change Management Problem Management Release Management etc Develops the naming conventions and standards to be used to uniquely identify object types environments processes lifecycles documentation versions formats baselines releases and templates Works with the ITSM transformation Program to raise awareness and win support for new Configuration and Asset Management procedures ensures that changes to the Configuration and Asset Management methods and processes are properly approved and communicated Develops and implements configuration and asset management standards policies and procedures