Associate System Support Analyst Full-time Job

WHAT YOU WILL DO:

Provide 1st level desktop support mainly for DHL employees in IT Services Chennai. Commit to the incident and standard request tickets and resolve according to SLA. Responsibilities include the installation and upgrading. Ensure the team meets SLA for incidents and standard requests. Ensure service calls are addressed and resolved promptly. Provide 1st level desktop support mainly for IT Services Chennai. Diagnose & troubleshoot on HP/Dell Notebooks/ Desktops hardware issues & liaise with Hewlett Packard or Dell vendors for new hardware parts replacement if found faulty. Perform Installation & Troubleshooting on MS Windows 10, Desktop issues, MS Office 20160/Office365. Ensure the team meets SLA for incidents and standard requests. Ensure service calls are addressed and resolved promptly. Deliver agreed SLA and high availability.