Technical Solutions representative Full-time Job

Responsibilities:

Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process. Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems. Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise). Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements. Work is reviewed periodically by Supervisor or Team Lead.