Systems Engineer Full-time Job

Primary focus is technical leadership in the planning, designing, implementing, and supporting Intuit’s Endpoints Mobile, Apple Devices, Windows Devices, Virtual Machines and Google Chrome OS/Chrome Browser Infrastructure helping drive multiple initiatives to move it forward Provide operational support for Intuit’s Endpoint Management environments Additional focus on Google OS/Google Chrome administration and management Provide end-user support as directed by management and work on multiple functions of high complexity Ensure thorough testing of solutions for functionality and compatibility Provide capacity planning and performance monitoring to sustain and improve desktop and mobility service availability Continually apply DevSecOps principles and apply best practices that improve quality assurance, product reliability, and deliver quality systems that exceed BU/FG/customers’ expectations Coordinate service/support needs with vendors, application support teams, and internal teams through effective partnership, collaboration and communication Provide change request leadership for the deployment of application or infrastructure related changes Provide Level 3 support for Modern device's Mobile OS's for end users Participate in application troubleshooting and incident problem resolution with other infrastructure teams, including application, storage, messaging, and server teams. Represent the team in change, incident and problem management calls and manage request queues Maintain and define hardware, software, and configuration standards (Operational Run-books and Playbooks) Partner with other Product Infrastructure teams to apply standards and policies relevant to operational excellence Develop workflows, process and automation procedures Proactively identify gaps, risks and issues and escalate to management accordingly. Mentors colleagues 1:1 from a technical and growth perspective and continuously develop a strong talent pipeline