SOFTWARE ENGINEER CLOUD APPS Full-time Job

Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely.

Be flexible to work in different shifts which would span across EMEA India business hrs.

Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs may involve writing code.

Acquire coordinate resources from other groups as needed to resolve customer issues.

Manage hot site issues by setting customer expectations, devising action plans, being available 24x7, and professionally communicating to all parties involved.

Share knowledge with other engineers and develop customer solutions efficiently.

Ability to report software bugs and supportability concerns along with customer suggestions to the product teams.

Assist with selection of new team members.