Product Support Specialist I Full-time Job

Duties & Responsibilities:

ï‚· Provide telephone, email and live chat support.

ï‚· Address customer issues and resolve them in a timely and efficient manner.

ï‚· Escalate issues which are highly technical or beyond the scope of Tier-1 support to the

appropriate internal teams.

ï‚· Provide end user application training.

 Utilize the company’s CRM system to record and escalate customer cases.

ï‚· Own customer cases until resolution.

ï‚· Communicate effectively with healthcare professionals and understand healthcare work

processes.

ï‚· Gain knowledge of clinical trial and healthcare industries.

ï‚· Communicate effectively with internal stakeholders as required.