Process Associate-BFS025462 Full-time Job

Premium application, reinstatement, renewal of payment received from policy holders Backdate and cancellation of polices in case of payment made by policy holder get bounce Respond to email /phone queries related to disputed cases Research and analyze the disputes/deductions in ERP Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution See opportunities and recommend solutions for process and automation improvements Daily reporting of individual portfolios to track and monitor the past dues and pending items Implement strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact Work as a teammate to process any adhoc request in a timely manner. Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally. Call out problems to senior staff members and or management as appropriate. Minimum qualifications: B.Com Freshers are eligible Excellent English interpersonal skills