MIS Executive Full-time Job

JOB DESCRIPTION -

• Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service • Report on operational metrics, conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format • Create and maintain daily operational scorecards to track and report on KPIs; assist in volume forecast and capacity planning as needed • Provide support and maintenance to existing management information systems (MIS). • Generate and distribute management reports in accurate and timely manner • Develops MIS documentation to allow for smooth operations and easy system maintenance • Provide recommendations to update current MIS to improve reporting efficiency and consistency • Perform data analysis for generating reports on periodic basis • Develop MIS system for customer management and internal communication • Provide strong reporting and analytical information support to management team • Generate both periodic and ad hoc reports as needed • Understand customer problems and provide appropriate technical solutions • Analyze business information to identify process improvements for increasing business efficiency and effectiveness. • Participate in cross-functional meetings to resolve recurring customer issues. • Establish a strong relationship with Team Managers and management through a demonstration of industry knowledge and of the business issues at hand • Analyze current business processes and make recommendations for improvements • Maintain thorough understanding of data and information resources • Maintain a status on all projects and proactively communicate with management and customers.

JOB REQUIREMENTS -

To be considered for this position, applicants need to meet the following qualification criteria: • Bachelors degree in Business Administration, Finance, Accounting, Economics, or a related field required; Master’s degree preferred • Analytical experience required • Strong ability to analyze raw data, draw conclusions, and develop actionable recommendations • Sound business decision-making ability • Ability to handle multiple projects simultaneously • Ability to communicate with people of various technical and business backgrounds • 1-3 years of experience in the BPO industry preferred