IT Support Technician Full-time Job

Deliver the highest level of customer service in a distributed environment with a focus on helping people resolve issues as the first point of contact Update, maintain, and dispatch tickets routed to our ticketing system Onboard new employees, from setting up accounts, equipment procurement and equipment hand-off Installation, configuration and maintenance of laptops, network devices, printers, VoIP phone system and other office equipment Track hardware and software inventory Continuous review of business and IT processes, technologies, deployments and make recommendations for improvements Document and train users on IT systems and standard methodologies Provide A/V support Coordinate with external vendors to service or repair equipment Patch management on corporate infrastructure