IT Site Infrastructure Operations Analyst Full-time Job

Responsibilities

Participates as a member of the Global IT - Site Infrastructure Operations (SIO) technical team in support of the Infrastructure devices at a HPE site. Liaison with the end user between SIO and other technical infrastructure organizations. Applies broad knowledge of technology and industry trends to operate high risk critical infrastructure platforms and user groups of high complexity. Demonstrates technical leadership and exerts influence outside of immediate team. May act as an Incident Life cycle coordinator or service delivery lead to provide resolution for complex issues. Integrates technical expertise and business understanding to create superior solutions for the company and customers. Mentors and consults with team members and other organizations, customers and vendors on complex issues. Independently resolves highly complex technical issues within a given technical area. Collaborates with various teams while resolving issues. Identifies potential escalations and proactively alerts management; leads and escalates appropriately. Proactively searches for class issues and raises visibility to responsible organization to collaborate on solution. Ensures the service level management process is adhered to by continuous review with partners and business users. Apply a broad knowledge of technology to perform daily tasks at the site at which you are located and provide support for remote HPE sites. Follow all ticket management processes using ServiceNow. Ability to help use process and tools to configure new laptops for new employee and provide some basic level of troubleshooting issues. Acts as on site hands and eyes for infrastructure teams, checking devices, cabling, and port configurations.