Implementation Specialist Full-time Job

Responsibilities

You will be responsible for product adoption, account growth (upsells), and account success. Monitor account health and proactively reach out to clients based on key metrics & triggers specifically those customers that have low adoption. Increase Customer Satisfaction and minimize Churn, by engaging via emails, calls, and texts to resolve challenges they are facing with respect to our product, also sharing inputs to better use the product. Help customers implement integrations with the Birdeye platform. Provide support for accounts that are at risk and escalated account issues.