Helpdesk Analyst Full-time Job

Requirements: Knowledge in help desk/call support etiquettes. Strong problem solving, priority setting, and collaboration skills. Attention to detail. Adaptability to changing work environment and technologies. Excellent communication skills with Outstanding communication at all levels within an organization, externally with onshore clients both written and verbal. Good working knowledge of the Information Technology Infrastructure Library (ITIL) to recognize appropriate aspects in the incident, problem, and change processes and improvements