Delivery Operation Full-time Job

Job Description

Delivery Operation Lead (DOL) is a role, where the individual is expected to have both project management skills and customer handling skills along with fair knowledge of technology. An DOL is of key value to the customer who acts as a management partner, an integral part and extension of the Customer's IT management structure. The major responsibilities of an DOL are as follows:

partners with the Customer to utilize industry best practices (ITIL/ITSM) to ensure that the team works with the Customer's IT service management team to help ensure that all other members of the HP service delivery team are fully knowledgeable about the Customer's critical IT services and business objectives. Responsible for customer relationship management and for the overall delivery of the Service solution. Acts as Customer's single IT management focal for all service-related issues, technical escalations, and customer integration actions. Serves as the customer's single point of contact for all service issues and actions and is the customer's remote service advocate within HPE. Responsible to effectively establish overall goals and develops action plans to achieve results and has a keen sense of what, when and how to communicate information to management and peers about the actions taken to reach possible solutions. Provides direction and leadership to the GMS support teams based upon organization vision and strategic direction. Demonstrates broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices. Strives to make continuous improvements to key processes, seeks to meet business objectives while contributing to the overall success of the department/ organization.