Cyber Security Analyst Full-time Job

Should be able to handle L1, L2 & L3 Level tickets per SLAs and act as first point escalation for all technical and process issues.

· Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager

· Plan and schedule Changes, Coordinating with different stakeholders

· Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.

· Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination. Prepare Weekly and monthly status reports.

· Participate in business meetings with various stake holders on a need basis.

· Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs.

· Effort estimation/reviews on need basis for new projects.

· Training of new team members. Able to work on Knowledge acquisition and updates to related documents