Consulting Engineer (1385005) Full-time Job

Job Description What You'll Do In this customer-facing role, you will Drive technology design, implementation, execution and/or optimization for customer projects/accounts. Work with customers to plan, design, configure and/or diagnose Cisco's suite of products, services, and solutions to accelerate customer outcomes Assist customers with integration and implementation of tools, systems and service assurance Support presale activities and translate business requirements into solution design Build customer simulations in test labs to resolve/validate complex problems and compatibility issues Create and deliver customer collateral, portals, documentation, and knowledge transfer Align technical deliverables to customer business outcomes Drive customer technology transitions, influencing solution architectures and services Comply with and support company policies and processes and utilize relevant tools to effectively execute the role and support Professional Services' strategies and goals Who You'll Work With?The Consulting Engineer will build close relationships with customers, CX counterparts, architects, & business units to achieve customer goals and internal Cisco alignment. The role will report to and work with the CX Americas Service Provider Architecture Team Group LeaderWhat You'll Do In this customer-facing role, you will Drive technology design, implementation, execution and/or optimization for customer projects/accounts. Work with customers to plan, design, configure and/or diagnose Cisco's suite of products, services, and solutions to accelerate customer outcomes Assist customers with integration and implementation of tools, systems and service assurance Support presale activities and translate business requirements into solution design Build customer simulations in test labs to resolve/validate complex problems and compatibility issues Create and deliver customer collateral, portals, documentation, and knowledge transfer Align technical deliverables to customer business outcomes Drive customer technology transitions, influencing solution architectures and services Comply with and support company policies and processes and utilize relevant tools to effectively execute the role and support Professional Services' strategies and goals Who You'll Work With?The Consulting Engineer will build close relationships with customers, CX counterparts, architects, & business units to achieve customer goals and internal Cisco alignment. The role will report to and work with the CX Americas Service Provider Architecture Team Group LeaderWork with CX Americas SP Theater Customer Delivery teamsMake connections and drive actions from multiple Cisco teams including the Business Unit, Engineering, CX Product Management, CX Project Management, CX Centers Delivery teams, and CX Region Customer Delivery teamsContribute to product and offer improvement by providing lifecycle feedback to CX Product Management and BE/BUCollaborate with Account teams, Customer Support, Partners to improve customer experience, address product or engagement concerns, ongoing strategy and help drive incremental business growth while focusing on our Customer Experience obsessionWho You Are? Customer focused: Proactively understands customer needs and aligns Cisco teams and resource expertise from cross-functional teams to drive alignment on decisions that enhance customer value. Technical Solution Foundation: Ability to understand and connect customer use cases/plans with Cisco solutions and how Cisco solutions can be optimally executed and applied in a customer's environment. Foundational technical solution knowledge, solution alignment, and industry best practices Cross-Team Collaborator & Influencer-work across internal and external teams of all levels to proactively inspire technical implementation decisions and work towards common goal. Ability to operate and interact in a remote / virtual and face-to-face environment Full Field Viewer -You see the big picture and all the dependencies that influence each other within and around your engagements. You proactively take actions before potential issues arise Results Oriented: Curiosity about and proven execution ability with relevant technology delivery execution, customer outcomes and people development First Responder: Skilled at issue management, solution driven ownership and managing customer expectations and escalations as well as team or employee critical needs and issues; Ability to work in a dynamic environment; make timely, logical and appropriate decisions. Effective Communicator: Delivers complex information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact. Your Experience, Knowledge, and Skills You have a BS+ (MS preferred) in a business & technical discipline Active CCNA, CCNP certifications or relevant hands-on experience. CCIE is a plus 8+ years' experience working with Networking Engineering solutions Strong current knowledge of networking and Data Center products & technology (e.g. ASR1k/9k, cat9k, Nexus), IP Routing, Internetworking Protocols, MPLS, LAN Switching, Multicast Demonstrated experience leading IP infrastructure-related projects. Strong verbal, written and presentation communication skills Experience supporting multiple complex projects simultaneously Expert level internetworking troubleshooting in a large-scale network environment. Familiarity of SDWAN along with scripting, python, and/or Linux will be a plus Strong technical account management skills. Minimum 5 years of experience in Professional/Consulting Services or high-level #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!   Read More