Cloud Service Engineer Full-time Job

New client on boarding followsup sand help them to setup server as per their requirements Address client stickets regarding server or application related issues Ask targeted questions to diagnose problems Guide customer with simple, step-by-step instructions through chat,email,andcall Conduct remote trouble shooting of client issues Record technical issues and solutions in Tickets Direct unresolved issues to the next level of support personnel Followup with clients to ensure their server are functional Report customer feedback and potential product requests Ensure customer satisfaction and perform quality work on all services requests Help create technical documentation and manuals Requirements Good Language and Strong Communications Skills Understanding of Computer Support and Trouble shooting Knowledge of Windows Server product