Associate Manager - Operations Full-time Job

The Associate Management Service Delivery is responsible for the day-to-day management and supervision of a Clinical Data Management team to ensure the successful implementation of the global data transmission strategy, structures, processes, and metrics in order to deliver outstanding customer satisfaction

People Responsibilities: Supervise the day-to-day operations of the team members including but not limited to:

Ensure appropriate resource allocation to successfully implement and execute project plans to achieve agreed upon service levels.

Manage the workload balance within their team and participate in resource management across all global teams.

Ensure the consistent implementation, use, and review of SOPs.

Coordinate and monitor progress to ensure achievement of Data Management objectives.

Implement, monitor, and report performance metrics and take corrective action when appropriate.

Initiate educational sessions with team members and others as needed.

Ensure consistency and implementation of global processes and procedures.

Conduct timely performance review and monthly meetings to provide feedback to employees.

Manage delivery KPIs and implementation and execution of initiatives defined by senior leadership.

Coach and mentor team members for implementation of Individual Development Plans.

Establish cross-functional mechanisms to increase communication, accountability, and understanding of deliverables globally/locally.

Manage the overall workload distribution of their team member.

Essential Job Duties: Manage day-to-day project-related activities with team members.

Liaise with Global Stakeholders and Sponsor Specific Data Managers for on time delivery. Accountable for implementation, monitoring and reporting of performance metrics and for taking corrective action when appropriate. Accountable for the overall review of the clinical data specifications to ensure feasibility, making appropriate recommendations and advice to the stakeholders/customer and Labcorp personnel, including assigned Account Executives if applicable. Ensure the seamless integration of the global clinical data management services if applicable. Support a culture of continuous improvement, quality and productivity.

Monitor, track, manage and ensure resolution of all complaints, issues and concerns for assigned customers/stakeholders.

Ensure all customer/stakeholders expectations are documented and acted upon when appropriate.

Assist in communicating, measuring, and documenting adherence to standards for performance as set by the senior management.

Other duties as assigned.

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