Assoc Medical Mgr PSS Full-time Job

Undertakes primary medical review of cases, including medical assessment of the case for seriousness, listedness/labeling, causality, adverse event coding and narrative review.

Updates and documents daily case data, case-feedback in appropriate trackers/tools to facilitate tracking and workflow management

Assumes complete responsibility for all assigned deliverables in line with expected quality, compliance and productivity SLAs and KPIs

Provides training and guidance to the case processing team on medical aspects of case processing

Performs secondary medical review (QC role) and retrospective review of cases reviewed (QA role), as required for measuring quality of deliverables, identifying error trends, training needs and areas of improvement

Performs aggregate medical review and signal detection/analysis activities, as required

Enhances existing client relationships whenever possible

Creates, maintains and assumes accountability for a culture of high customer service

Participates in process improvement activities across Company

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